Refund and Return Policy
- We are committed to providing our customers with a hassle-free shopping experience, which includes a clear and fair refund and return policy.
- Right to exchange and return
- All our customers have the right to exchange or return any product purchased from our store, subject to the conditions outlined below.
- Eligible products
- All products sold in our store are subject to our exchange and return policy, in accordance with the defined terms and conditions.
- Return and exchange conditions
- Returns are accepted within three (3) days from the date of purchase.
- Exchanges are possible within seven (7) days from the date of purchase.
- The product must be in its original condition and packaged in its original packaging.
- Return and exchange procedure
- To initiate a refund or exchange request, please contact us via the “Contact Us” page or by phone.
- Attach a photo of the product, along with your city, address, and order number.
- If the product is defective, damaged, or does not match what was agreed upon, we will replace it.
- Full Refund
- A full refund will be granted if the product is completely different from the description on our website.
- Liability exclusions
- We cannot be held responsible for issues arising from the use of a product if such issues are not explicitly mentioned on the product page on our website.
- We are committed to processing your refund or exchange requests quickly and efficiently, ensuring that you are fully satisfied with your purchase.
- 8. Wallet Balance and Refund Policy
- !Important: Once you charge your Wallet, you CAN’T REFUND your balance. Please ensure that you carefully review your transactions before charging your Wallet, as all balances are non-refundable.
- 9. Digital Products and Refund Policy
- !Important: All purchases of digital products, including but not limited to gift cards, software, and games, are final and non-refundable. Once a digital product has been delivered, it cannot be returned or refunded under any circumstances.